I'm going to stop selling on there after the holidays. I don't get many sales on Walmart, but I don't even try. Guess what, a month later I get my report and the 2 cancelled orders went against my account. So why should I be the same price as Amazon?Īlso, the onboarding on Walmart is so bad, you have to make 2 samples orders to make sure that your account works. With Walmart, I need to provide the box and labor and pay $8 shipping. With Amazon they provide the box and shipping for let's say $8.
However, they don't seem to understand that they are taking 15% and providing absolutely no service at all. So if you sell a product for $40 on your website and Amazon, it must be $40 on Walmart. They expect you to compete against yourself on Amazon and your website. They want your price to be the lowest possible. They keep shutting down my listings due to price. I just see the order and ship it the next day. I use Shipstation and it pulls orders from Walmart.īTW, I don't know how you even confirm an order. You have to literally log into your account everyday to see if you got an order. First, they have no notification method to tell you that you got an order. Second, selling on Walmart is a nightmare. to be afraid to sell on Amazon because they might close your account down is to me an excuse to not start. Ninety percent (90%) of emails received from Customers shall be answered by Retailerwithin twenty four (24) hours of receipt.įirst of all. While on hold waiting for a customer service representative, such call shall be considered an Abandoned Call For purposes of clarification, if a Customer hangs up after leaving the IVR and “Abandoned Calls” means the number of Customer calls offered to Retailer’s customer service representatives after the IVR ends, less the number of calls picked up and completed by Retailer’s customer service representatives provided that if a Customer hangs up before the Customer leaves the IVR, the call shall not be considered an Abandoned Call. No more than four percent (4%) of all Customer calls received by Retailer shall beĪbandoned Calls. For purposes of clarification, time spent by the Customer on hold waiting for a customer service representative shall not be considered part of the IVR and shall be included as part of the sixty-second period described above. Retailer shall answer at least 60% of all Customer calls within sixty (60) seconds of the end of Retailer’s customer service interactive voice response (the “IVR”). Retailer will within one (1) hour of receipt on a 24/7 basis, confirm every Order file received by
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