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But it should still be your choice when or if you decide to share your email with someone else. In fact, as security expert Troy Hunt points out on his blog, they are not only readily discoverable but are also in most cases meant to be shared.

Unlike financial data, email addresses are not inherently sensitive information. My case is not like that of Eric Springer, an Amazon user whose shipping address, phone number, and perhaps even credit card number were exposed after an attacker social engineered his way around Amazon customer support. I want to keep things in perspective here.

I have since confirmed the tweet’s removal. The password management company’s support center apologized for the disclosure and stated that it had removed the tweet. In fact, I didn’t hear from Dashlane again until some 20 hours later, by which time several individuals had noticed that Dashlane had tweeted out my email address. I immediately asked them to take down the offending the tweet, but there was no response. They told me this in a public tweet, and they fully disclosed my email address therein. It wasn’t until the next day, however, that Dashlane Support confirmed that they had sent me an email. So, I handed over my email address via a DM, expecting a confirmation soon thereafter. I described to them my problem, and after a few additional exchanges, they requested that I provide them with my email address in a direct message (DM). On Sunday, I contacted Dashline Support on Twitter. When this didn’t work, I decided to reach out to the password management company directly. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I tried uninstalling and reinstalling the software to no avail. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. BBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment.